What is SAP Service and Asset Manager?
What is SAP Service and Asset Manager?
The SAP Service and Asset Manager (SSAM) is SAP’s latest mobile solution that empowers maintenance and field teams to keep assets running longer, improve reliability, and deliver exceptional service. With an intuitive design, it works seamlessly on iOS, Android, and Windows, making asset management easier than ever. Fully integrated with SAP Asset Management, the app provides both online and offline access to critical asset data, ensuring teams stay connected—anytime, anywhere
SSAM is tailored to meet the needs of different roles with four dedicated user personas:
- SSAM is tailored to meet the needs of different roles with four dedicated user personas:
- Inventory Managers – Optimizing stock and logistics
- Field Technicians – Enabling efficient, real-time service
- Security Personnel – Strengthening compliance and safety
Why SAP SSAM?
Managing thousands of assets is no small feat. Maintenance and service challenges can put immense pressure on both infrastructure and the workforce. With SAP Service and Asset Manager (SSAM), field technicians can work smarter—even in tough, hazardous conditions. Whether deep inside a plant or high above a power line, real-time and offline data access, ensures seamless operations, safety is non-negotiable, and productivity drives success.
KEY FEATURES - SAP Service and Asset Management
Optimized Decision Times
Real-Time Data Management
Visibility
Optimized TCO
Increase in Productivity
Increased Customer Satisfaction
Cloud-Based Deployment
Save on IT and deployment costs by leveraging the SAP Business Technology Platform
Asset management on the go, online or offline
Provide timely, relevant, and accurate information with native integration across SAP solutions, with rich standard capabilities and highly flexible extensibility options
Transforming Experience
Empower maintenance and field service technicians through mobile support for installing new equipment, servicing or maintaining, inspecting, and repairing assets
Ready-to-use
Extensible iOS, Android, and Windows apps integrated with native mobile features and services
Unlock the Benefits of SAP Service and Asset Manager
Persona and industry specific add-ons
Enhance specific business processes: Crew Management, Meter Management, Customer Service, Field Operations, Quality Management and more
Cloud-Based Deployment
Save on IT and deployment costs by leveraging SAP Business Technology Platform
Asset management on the go, online or offline
Provide timely, relevant and accurate information with native integration across SAP solutions, with rich standard capabilities and highly flexible extensibility options
Transforming Experience
Empower maintenance and field service technicians through mobile support for installing new equipment, servicing or maintaining, inspecting and repairing assets
Ready-to-use
Extensible iOS, Android and Windows app integrated with native mobile features and services
Real-World Applications of SAP Service and Asset Manager
Maintenance Technicians:
- Perform preventive and corrective maintenance on assets.
- Capture data from inspection rounds and measurement points.
- Create notifications and work requests efficiently
- Review and update asset information seamlessly.
- Conduct surveys and inspections using digital forms.
Field Service Technicians:
- Provide exceptional customer service and complete on-site repairs
- Access service orders in real-time or offline for seamless workflow.
- Track parts usage, log work hours, and complete service checklists efficiently.
Inventory Clerks:
- Receive goods from suppliers and store them in the warehouse
- Ensure stock accuracy with mobile inventory tracking.
- Monitor material usage, track goods movements, and manage internal warehouse transfers seamlessly.
- Process goods issues for production, maintenance, and customer deliveries with ease
Safety Technicians:
- Securely tag equipment before maintenance operations.
- Execute work clearance processes directly from a mobile device.
- Ensure safety compliance with integrated clearance tools.
- Streamline permit approvals and manage maintenance authorizations.
Our offering
Explore SAP for Your Business – “ REQUEST DEMO “ button to be included Unsure if SAP is the right fit? Schedule a DEMO with our Solution Experts for a hands-on session to assess your organization’s needs.
Expert Consulting & Development
From full-cycle implementations to targeted consulting, our experts provide the support you need to optimize your SAP solutions.
Reliable Application Support
Innovations - Smarter, Faster, and Future-Ready!
- Connect SAP ECC, PM, and CX for a streamlined backend and enhanced asset management.
- Leverage SAP Service and Asset Manager to drive productivity and enable on-the-go operations.
- Enhance work preparation, scheduling, and execution with a fully integrated solution.
- Harness the power of S/4HANA, Business Intelligence, and SAP Analytics Cloud (SAC) for smarter decision-making.
- Future-Ready Innovation – Utilize AI, IoT, and digital twins to optimize asset performance and maintenance strategies
